Frequently asked questions about ordering, payment, shipping, deposits and returns at 2DAY.
Frequently asked questions
Is there anything I should check before submitting a purchase request? Please note that we do not review individual product detail pages when processing your request. Please ensure that all product options and s
Can I use it without signing up? Yes, but only limited features are available without signing up. Available to non-members Browse and search products Check prices Members on
Can I register an invitation code after sign-up if I forgot to enter it? Yes. You can enter and register your invitation code within 7 days of your sign-up date. My Page > Invite > Enter Referral Code
How is payment processed? Payment is processed in two stages. First Payment (when placing the order) Product price Domestic shipping fee within Korea Packaging fees,
Is there a purchasing service fee? Yes. A purchasing service fee of $1 per item applies. However, the total fee is capped at $10 per order number, so even if you purchase more
What additional charges may apply? The following additional charges may apply 1. In-box removal: KRW 3,000 2. Compression pack packaging: KRW 5,000 3. Steel case packaging: KR
How can I top up my deposit? You can top up your deposit using a credit or debit card, PayPal, WireBarley, or Wise. For identity verification, the sender’s name must be
How are points earned? Friend referral: 10,000 points (Credited when the referred friend’s shipment is marked as delivered.) Writing a review: 1,500 points Deliver
Where can I track my shipment? You can track your shipment under My Page > My Orders > Overseas Delivery . On this page, you can view The status of each shipping stage The
How long does it take for an international shipment to arrive after dispatch? If there are no issues such as customs delays, shipments sent via air express typically arrive within 2–3 business days. However, delays may
How can I estimate the shipping fee? You can estimate your shipping fee by clicking the chat icon at the bottom right and selecting the Shipping Fee Calculator . Enter the desti
Which carrier do you use? 2DAY works with reliable global express carriers to provide international shipping services. Major partner carriers include UPS, Korea Post
How long does domestic shipping take? It usually takes 2–3 business days for items ordered from the shopping mall to arrive at the 2DAY logistics center. However, delivery may be
What is the maximum shipment weight allowed? There is no strict weight limit. However, we recommend shipping boxes that weigh no more than 44 kg . Boxes over 44 kg may be subject to sig
Are there any shipment size restrictions? Shipment is not available in the following cases If the sum of the longest side + (the second longest side × 2) + (the shortest side × 2) ex
Is there a storage period? The standard storage period is up to 45 days from the date the items arrive at the logistics center. If you wish to store your items for lon
I already requested packaging, but I want to buy more items. What should I do? Once a [Packaging Request] has been submitted, packaging will begin and additional items can no longer be combined with that shipment. Any a
How are customs duties charged? Customs duties vary depending on the customs regulations and laws of each country, and the recipient is responsible for checking the applica
What are DDP and DAP? • What is DDP (Delivered Duty Paid)? DDP is a prepaid duty service in which customs duties and VAT are paid in advance to 2DAY. This service
Can additional customs duties be charged after delivery? Yes. Additional customs duties may be charged even after delivery. Even if no customs duties were charged at the time of the initial shipmen
